Frequently asked questions
Q.
Emails are no longer being received (Gmail POP settings)

A.
From January 2026 onward, if you are using Gmail with POP email settings, emails sent from our service (such as order confirmations and payment notifications) may no longer be delivered. Due to the discontinuation of Gmail’s POP receiving feature, you may not be able to receive or see emails such as order confirmation emails, shipping notifications, or replies to inquiries. [This may apply if] ・Emails that you used to receive are no longer arriving after January 2026 ・You are using Gmail with POP receiving settings [How to resolve] Please check and take one of the following actions: ・ Switch to Gmail’s IMAP settings ・Change to an email address that does not use POP receiving ・Check whether the emails have been filtered into the spam folder If you still cannot receive emails after changing the settings, please also refer to the FAQ below: https://www.gogojungle.co.jp/faq/1037
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■ Important Matters and Risk Warnings Regarding Investment Products 【Financial Instruments Business Operator】
GogoJungle Inc.
Registration: Director-General of the Kanto Local Finance Bureau (Financial Instruments Business) No. 1960
【Member Association】
Japan Investment Advisers Association
【Fees and Expenses】
The use of software, e-books, investment advisory services, etc., provided on our platform involves purchase prices determined for each product.
Additionally, when conducting actual financial instrument transactions (such as FX or CFD trading), costs such as transaction fees and spreads (the difference between the sell and buy price) may be incurred through the connected brokerage firms.
【Margin and Risk of Loss】
Transactions such as FX (Foreign Exchange Margin Trading) and CFD (Contract for Difference) allow for trading in amounts exceeding the deposited margin.
Therefore, due to sudden fluctuations in target indices (currency, commodity prices, etc.), there is a risk of incurring losses that exceed the deposited margin (loss exceeding principal).
Furthermore, financial instrument transactions involve risks such as price fluctuations, which may result in losses falling below or exceeding the initial investment principal.
【Nature of Services and Trading Entity】
The Company operates a platform (marketplace) providing investment software and information; we do not engage in the buying, selling, mediation, brokerage, or agency of financial instruments on behalf of customers.
The services and information provided are intended as reference for investment decisions and do not guarantee future profits or specific results.
While some services include investment advice, they do not constitute a mandate or solicitation to trade specific financial instruments.
Final investment decisions and the execution of trades must be made at the customer’s own risk and discretion.
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