苦情処理規程

苦情処理規程
金融商品取引業務に関する当社問合せ窓口:苦情処理措置及び紛争解決措置
当社では、次の通り金融商品取引に関する苦情等の問い合わせ窓口を設置しております。
〒113-0033 東京都文京区本郷4-2-5 MAビル7F
電話番号03-5844-6090
受付時間9:00~17:00(土曜日・日曜日・休日・年末年始を除く)
電子メールメールでのお問い合わせは、こちらから
当社は上記窓口の他、金融商品取引法に規定される苦情処理措置及び紛争解決措置として、次の通り措置を講じております。
社団法人日本証券投資顧問業協会が金融商品取引法の規定により行う苦情の解決もしくはあっせんにより、金融商品取引業等業務関連の苦情の処理及び紛争の解決を図ります。
特定非営利活動法人証券・金融商品あっせん相談センター
住 所〒103-0025 東京都中央区日本橋茅場町2-1-13
電 話0120-64-5005(フリーダイヤル)
受付時間月~金/9:00~17:00祝日等を除く
■ Important Matters and Risk Warnings Regarding Investment Products 【Financial Instruments Business Operator】
GogoJungle Inc.
Registration: Director-General of the Kanto Local Finance Bureau (Financial Instruments Business) No. 1960
【Member Association】
Investment Trusts Association, Japan
【Fees and Expenses】
The use of software, e-books, investment advisory services, etc., provided on our platform involves purchase prices determined for each product.
Additionally, when conducting actual financial instrument transactions (such as FX or CFD trading), costs such as transaction fees and spreads (the difference between the sell and buy price) may be incurred through the connected brokerage firms.
【Margin and Risk of Loss】
Transactions such as FX (Foreign Exchange Margin Trading) and CFD (Contract for Difference) allow for trading in amounts exceeding the deposited margin.
Therefore, due to sudden fluctuations in target indices (currency, commodity prices, etc.), there is a risk of incurring losses that exceed the deposited margin (loss exceeding principal).
Furthermore, financial instrument transactions involve risks such as price fluctuations, which may result in losses falling below or exceeding the initial investment principal.
【Nature of Services and Trading Entity】
The Company operates a platform (marketplace) providing investment software and information; we do not engage in the buying, selling, mediation, brokerage, or agency of financial instruments on behalf of customers.
The services and information provided are intended as reference for investment decisions and do not guarantee future profits or specific results.
While some services include investment advice, they do not constitute a mandate or solicitation to trade specific financial instruments.
Final investment decisions and the execution of trades must be made at the customer’s own risk and discretion.