Frequently asked questions
Q.
If you purchase once, you will be deployed twice in the card statement. Why?
A.
If the customer"s card is a debit card, the purchase price is settled at the time of purchase, stated in the details, listed again in the payment details after a certain period, then again, after a certain period, refund one time to the card statement. We have received many questions about the details.
After confirming with a payment agency, it is said that it is a deduction for confirming the effectiveness of the debit card (for credit), and it seems that it is automatically refunded. is.
It is a guide 45 days after the order date, but the detailed refund time varies depending on each card company.
We are sorry for the detailed refund date, but I would be grateful if you could check the bank statement and use the card company you are using.
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