Frequently asked questions
Q.
If EA does not trade
A.
If there is no transaction even after about a week has passed after installing the EA, if you are trading with GogoJungle's forward but not with your own MT4
・Is the permission to use DLL checked ? ・Is there a web authentication error ? ・Is your envinment or account the cause?
Please check the
If you are unable to resolve the issue, please send us a few days worth of expert logs. *See below for how to retrieve the log.
(Select the terminal from "View" in the upper left of MT4 → The terminal window will be displayed at the bottom of MT4 → Select Expert → Right click in the margin → Click Open → Logs by date will be displayed, so copy the log → (sent from the inquiry form)
・Is the permission to use DLL checked ? ・Is there a web authentication error ? ・Is your envinment or account the cause?
Please check the
If you are unable to resolve the issue, please send us a few days worth of expert logs. *See below for how to retrieve the log.
(Select the terminal from "View" in the upper left of MT4 → The terminal window will be displayed at the bottom of MT4 → Select Expert → Right click in the margin → Click Open → Logs by date will be displayed, so copy the log → (sent from the inquiry form)
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