About license authentication error,
There were several errors during the license authentication of the tool you are using. Please first check the following points.
- Check that there are no mistakes in the entered information
- Ensure that the network connection is functioning normally
- Please re-check the terms of use: [Terms of Use]
Authentication information is the Gogojan Member IDPlease enter it. ※How to view your Gogojan Member ID
Using an email address, a personal name, a phone number, or a Gogojan nickname may cause an authentication error.
Also,simple input mistakes may involve stray whitespace or full-width characters, so please double-check. Also verify your login status for the trading account and the network connection, again.
If the issue persists after checking the above, it may be due to registration errors on the purchaser’s side, so we apologize for the inconvenience and ask that you contact us directly.
Error Code List
One-Click FX SeriesA list of common authentication error numbers that are displayed.
| Error Number | Error Details |
|---|---|
| 0 | Please enter the parameter |
| -1 | Please log in to the account |
| -2 | Required authentication information is not entered |
| -199 | Program environment error |
| -291 | Required authentication information is not entered |
| -292 | Not a valid email address |
| -399 | Cannot log in to the account correctly |
| -591 | Network is not connected properly |
| -592 | Network is not connected properly |
| -593 | Network is not connected properly |
| -594 | Network is not connected properly |
| -601 | This version is no longer supported. Please download the latest version. |
| -1000 or below | Other errors occur, but in most cases due to ID input mistakes. Please re-check your Gogojan Member ID. |
If any error other than the above is displayed, please inform support of the error number.
Just to confirm, was the product purchased from Gogojan?
Online authentication varies by the purchased ASP, so the information you enter may not be the same. Please enter the authentication information as prompted by that ASP. If you do not know the authentication information, please contact support.
Understanding and Request
Our products have evolved through years of research and development and feedback from many users. Proper license usage enables stable updates and support, and is essential for ongoing service operation.
To prevent misuse, we have online authentication and record-keeping systems. These are measures to protect legitimate users; misuse not only undermines developers' efforts but also poses a significant risk to users who purchased unknowingly.
If the situation is unclear or difficult to resolve, please do not hesitate to contact support for assistance.